Privacy Policy

1. Introduction

Welcome to Shilam Couture ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

Information You Provide Directly

• Full name, phone number, and email address when you contact us or submit an enquiry
• Postal address for home pickup or delivery service
• Body measurements provided for custom stitching orders
• Design preferences, fabric choices, and special instructions
• Payment details processed securely through our payment gateway

Information Collected Automatically

• Browser type, IP address, and device information
• Pages visited, time spent, and navigation patterns on our website
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your stitching orders and service bookings
• Contact you regarding your order status, fitting appointments, and delivery
• Send service-related communications (order confirmations, reminders)
• Respond to your enquiries and provide customer support
• Improve our website experience and service offerings
• Comply with legal obligations and resolve disputes

We do not use your personal information for automated decision-making or profiling.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in website hosting, payment processing, or delivery — bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as a business asset

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your measurement data and order details are stored securely and accessed only by our team members who need it to fulfil your order.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files placed on your device. We use:

• Essential Cookies: Necessary for basic website functionality (cart, session)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order records including measurements are typically retained for 3 years to facilitate future orders and alterations.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.